Frequently Asked Questions

Bookings are made in partnership with FV Premium Travel and the LeisureCom Group Pty Ltd.

• Directly online https://fvpremiumtravel.leisurecom.com/
• Complete the enquiry form online or e-mail an enquiry through to [email protected].
• Call and speak to one of our reservation consultants on 1300 265 186

Please call through to our Call Centre on 1300 265 186 and one of our friendly operators will be able to assist you.

Please call through to our Call Centre on 1300 265 186 and one of our friendly operators will be able to assist you or or e-mail [email protected].

• Any special requests (i.e. request for ocean views or certain room types) made are subject to availability and cannot be guaranteed.
• Bookings cancelled within 35 days of your arrival check-in date will incur a cancellation fee equal to 100% off the total accommodation cost.
• Bookings cancelled outside 35 days will incur a cancellation fee equal to the deposit which may be up to 100% off accommodation costs depending on the accommodation supplier’s terms and conditions.
• If for any reason full payment is not received by the due date, we reserve the right to deem the booking cancelled and appropriate cancellation fees as in 5.1 or 5.3 will apply.
• Booking amendments are subject to availability and cannot be guaranteed. Any approved amendments to a confirmed booking will incur a minimum, non-negotiable fee of $50 per adult including GST plus any cancellation or other permissible fees imposed by the accommodation property. Amendments within 35 days of your arrival check-in date may not be accepted.
• Cancelled bookings will incur charges which may be up to 100% of the cost of the booking regardless of whether travel has commenced. Fees and extra charges imposed by accommodation & service providers will apply where a booking is changed or when tickets or documents are reissued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel you agree to indemnify us for the amount of that fee or charge.
• When a booking is cancelled at your request, we will send you confirmation of the cancellation to the e-mail address provided by you.
• If you fail to cancel a booking and do not check-in in accordance with the booking made you will forfeit the deposit paid at the time of booking. Your right to a refund of any monies paid directly to the holiday rental provider will be determined by the cancellation policy outlined in the accommodation providers Terms & Conditions.

Yes. If the competitor's quote* is an identical holiday package and includes the same dates, inclusions & suppliers we will price match.

*competitor quote must have a date stamp attached.